Shipping policy

We use a variety of delivery carriers at SMIQQL to provide the best and most convenient delivery experience depending on the country of delivery. We always aim to ship out your order the same day when ordered before 2pm so that you'll be able to hold it in your hands as soon as possible.

Cookies can only be shipped within Switzerland and are only shipped on Mondays, Tuesdays, Wednesdays and Thursdays. If you are ordering cookies for the weekend, please note that we must receive your order before noon on Thursday to be shipped same day and arrive on time for the weekend. Swiss Post does not deliver packages on Saturdays, however you can always pick up your order at our market in Zurich each Saturday from 9.00 - 16.00.

If more than 5 days have passed since your order and you haven't received an update, please contact us immediately on so we can look into it.


We offer free shipping within Switzerland from an order value above CHF 55 (shipped with A-Post - usually next working day delivery), below this a shipping fee of CHF 7 is applied. 

Free shipping to the rest of Europe (incl. UK & Ireland) with local postal services is offered from an order value above CHF 150 and free shipping worldwide (incl. North America, The Middle East and Asia) is offered from an order value above CHF 250. 

Check below to see the full list of countries included in each zone. Should a specific country not be listed, please contact us directly so we can see what options are available to us!

Standard shipping is handled by your Local Postal Service - delivery may take anywhere from 2 to 16 working days, depending on destination and the logistic provider's efficiency. 

For faster delivery we offer Express Delivery with UPS for orders over CHF 20. Worldwide UPS Express shipping of packages up to 2kg is CHF 60, up to 5kg is CHF 90, up to 10kg is 150 and above 10kg is CHF 180. 

Should you need more information, please don't hesitate to contact us on

*Countries included in the European shipping zone: Austria, Belgium, Czechia, Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, Portugal, Spain, Sweden, United Kingdom, Monaco, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Gibraltar, Greece, Greenland, Vatican City, Hungary, Iceland, Kosovo, Latvia, Liechtenstein, Lithuania, Malta, Moldova, Montenegro, Netherlands, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine

**Countries included in worldwide shipping zone: Canada, United States, Argentina, Australia, Bahrain, Hong Kong SAR, Israel, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, United Arab Emirates, Azerbaijan, India, Taiwan, Egypt, South Africa, Kuwait