Shipping & Returns

 

  1. SHIPPING

SMIQQL uses a variety of delivery carriers to provide the best and most convenient delivery experience depending on the country of delivery. We always aim to ship out your order the same day when ordered before 3pm so that you'll hold it in your hands as soon as you can.

The (reduced) cost of shipping within Switzerland and Europe is CHF 6. Free shipping within Switzerland is offered from an order value above CHF 50 (A-Post - usually next day delivery). 

The cost of shipping within The Netherlands is CHF 6. Free shipping within The Netherlands is offered from an order value above €50 (PostNL & DPD - usually next day delivery). 

The (reduced) cost of shipping within Europe is CHF 9. Free shipping within EU (excl. NL) is offered from an order value above €50 (DPD & DHL - takes 2-7 days on average depending on which country [contact us for more infos if you need them!]). 

Unfortunately, DHL has changed its delivery conditions so we currently cannot offer free shipping to the USA and Canada. We are able to ship your order using the Swiss post and their partner services at a cost of CHF 40 per order.

Since packages to territories other than the ones listed above require special attention, we kindly ask you to contact us by e-mail to complete your order so we can assist you through the process!

 

  1. RETURNS

All products may be returned if unopened and in their original state within 14 days of delivery. Any incurred costs for return shipping are to be born by the customer. Please contact us on info@smiqql.com for all further assistance. Do not return any items before contacting us and receiving your returns number.

 

An alle unsere lieben Nachbarn in Pfäffikon:

Unser kleiner Büro- und Lagerraum an der Kempttalstrasse hat keine Klingel, und ist nicht geeignet als Laden. Gerne können wir immer einen Termin abmachen, um gewünschte Produkte abzuholen, oder noch lieber bringen wir sie euch persönlich vorbei (natürlich ohne Lieferkosten). Schick uns einfach eine kurze Mail an info@smiqql.com und wir regeln alles :)